We’re working with independent watchdog Transport Focus on an influential new survey that examines what it’s like to use public charging points for electric vehicles.

As the independent voice of those who use England’s motorways and major A roads, Transport Focus puts the interests of transport users first and aims to get the best deal for road users.

In this instance, Transport Focus is looking to hear about your experiences when charging your vehicle at services on motorways or major A roads.

The survey results will inform the organisation’s work with the government, charge point operators and others to improve the consumer experience of charging an EV.

How do you take the survey?

Over the next few weeks, you might see an invitation to take part in the survey within the Zap-Map app.

The survey will pop up at certain public charging points when you check in using Zap-Map. 

Of course, the survey is completely optional, but do look out for it and – whether your charge goes well or not so well – please detail your experience of using the charger in the survey from Transport Focus.

This phase of the survey runs until the end of March, so don’t hang around if you want to have your say!

“As EVs increasingly enter the mainstream, it’s crucial that collectively we make public charging as simple and reliable as possible,” said Melanie Shufflebotham, Co-founder & COO at Zap-Map.

“This survey from Transport Focus offers a robust way to determine how, why and where charge points are working for EV drivers – and of course where they are not doing so.

“I’d encourage all Zap-Map users to fill in this survey because it’s a fantastic chance to improve your experience of public charging and make sure the voices of EV drivers are heard loud and clear.”

The survey will cover drivers’ experiences of charging at motorway services and major A roads.

More about Transport Focus

With a strong emphasis on evidence-based campaigning and research, Transport Focus is concerned with what is happening on the ground. This knowledge is used to influence decisions on behalf of passengers and road users to secure improvements and make a difference.

“As more and more people use electric vehicles, it’s important to focus on improving the experience of charging up,” said Anthony Smith, Chief Executive at Transport Focus.

“By benchmarking experience site to site, and between different charge point providers, we will help drive up standards both in the short and longer term.”

You can see some of Transport Focus’ work in this area here, and we hope you can take part!